No food or open bottles/cans are permitted in vehicles. Please finish your meal/drink prior to travelling with us.
Please be respectful of our drivers and vehicles. Excessive swearing or threatening behavior will not be tolerated and may result in your trip being terminated with no refunds.
The Driver has the right to refuse transport of intoxicated persons at the Driver’s discretion.
CITY TO CELLAR Driver Services reserves the right to claim compensation from the hirer for damage caused to the vehicle (vandalism, body fluids, rubbish etc) at the minimum value of $100.00 +GST.
Ensure that all belongings are collected prior to departing the vehicle. A $20 return fee will be incurred for the retrieval of items left behind. Should you leave an item behind, please contact CITY TO CELLAR Driver Services and we will connect you directly to the driver. CITY TO CELLAR takes no responsibility for loss or damage to items left in vehicles.
No smoking or vaping is permitted in vehicles.
Failure to comply with the Terms and Conditions may result in your booking being cancelled mid-trip with no refund given.
CITY TO CELLAR Driver Services has the right to pass on Hirer contact details to authorities relating to any damage caused to any public/private property by patrons on trip.
CITY TO CELLAR Driver Services accepts no liability for the actions of patrons resulting in costs associated in the loss or damages to property or persons during trips. All liability remains with the Hirer.
By engaging the service of CITY TO CELLAR Driver Services you agree to have read, understood and will comply with these the Terms and Conditions.
These Terms and Conditions are subject to change without notice.
No free rides, no split fees.
Bookings are transferrable, however where a Client chooses to allow another person to use their booking and CITY TO CELLAR Driver Services completes the booking, CITY TO CELLAR Driver Services refuses any liability associated with retrieving the payment for this trip, including any extra charges accrued on this trip.
Basic Fare charges are comprised of a Booking Fee, Rate per Kilometer, Government fees and credit card surcharges. We do not charge ‘surge’ rates to our clients.
Payment is pre-paid in advance by credit card only or account billed to select clientele.
Fuel Surcharges: In response to the increased cost of fuel, e ffective 21/03/22 all new quotes and subsequent bookings will incur a fuel surcharge of up to 20c per kilometer. This surcharge will also apply to distance travelled for pickup if outside Newcastle LGA and/or distance travelled in return of dropoff outside Newcastle LGA. For your convenience, here is a map outlining what these areas are: https://newcastle.nsw.gov.au/council/about-council/ward-maps
Changes to a confirmed booking of either the collection or destination address could alter the initial fare quoted on booking and may incur further charges. Refunds are not given if the distance becomes less than the original booking.
Additional stops will incur a $5.00 charge and are charged at $5.00 every five minutes of wait time.
CITY TO CELLAR Driver Services engages third party service providers for operational functions such as bookings and payments. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. CITY TO CELLAR Driver Services does not endorse these services and content and in no event shall CITY TO CELLAR Driver Services be responsible or liable for any products or services of such third party providers.
By engaging the service of CITY TO CELLAR Driver Services you agree to have read, understood and will comply with these the Terms and Conditions.
These terms and conditions are subject to change, without notice
I f the driver is required to wait longer than fifteen minutes at the pickup point, the fare will be cancelled and no refund given. Client ‘no-shows’ will not be refunded.
Cancellations 24 hours or more, received in writing prior to the booking will be fully refunded. Cancellations received with less than 24 hours notice will not be refunded.
By engaging the service of CITY TO CELLAR Driver Services you agree to have read, understood and will comply with these the Terms and Conditions.
These terms and conditions are subject to change, without notice
CITY TO CELLAR Driver Services makes every effort to reduce the spread of Covid 19. Our COVID-19 Safety Plan – Point to Point Transport (including taxis and ride share services) is available should you require to view it.
Drivers must wear a mask at all times while in the vehicle (unless they have an exemption).
Passengers must wear a mask (unless they have an exemption). Fines apply.
Do not travel if unwell, stay home and get tested immediately if you have a mild illness, respiratory symptoms, or have a fever; stay home.
Do not book with us if:
You are feeling unwell with flu-like symptoms such as fever, cough, and shortness of breath or sore throat.
Someone you have had contact with, has a confirmed case of COVID-19.
You, or is someone you have had contact with, is currently undergoing testing for COVID-19 and awaiting test results.
You visited a hot spot in the last 14 days.
If drivers feel uncomfortable picking up a passenger for safety reasons, they can choose not to accept or cancel the trip.
Check-in using the NSW Government QR code in the vehicle
Hygeine: Use a provided alcohol-based hand sanitizer with at least 60% alcohol to disinfect your hands. Avoid touching your eyes, nose, and mouth with unwashed hands. Cover your sneeze or cough; If you don't have a tissue within reach, cough or sneeze into your elbow.
Wind down windows as much as practicable.
Passengers should sit in the backseat of the vehicle.
A maximum of 3pax 06/08/2020.
Passengers should handle their own luggage where possible
By engaging the service of CITY TO CELLAR Driver Services you agree to have read, understood and will comply with these the Terms and Conditions.
These terms and conditions are subject to change, without notice
